Terms of service
OVERVIEW
Welcome to Nexova. This website is managed and operated by Nexova. Throughout the site, the terms “we”, “us” and “our” refer to Nexova. By accessing our website and utilizing the information, tools, and services provided, you (the user) agree to comply with and be bound by the following terms, conditions, and policies. Our store is hosted on Shopify Inc., providing us with the secure e-commerce platform necessary to offer our products to you.
By visiting our site or making a purchase, you engage in our “Service” and agree to these Terms of Service (“Terms”), including any additional policies linked here or available via hyperlink. These Terms apply to all visitors, including customers, merchants, and content contributors.
Please review these Terms carefully. By using any part of this site, you acknowledge that you have read, understood, and agreed to these conditions. If you do not agree with any part of this agreement, you should refrain from using our website or services.
1 - ONLINE STORE ELIGIBILITY
By accepting these Terms, you confirm that you have reached the age of majority in your place of residence. If you are under the age of majority, you must have parental or guardian consent to use this site. You may not use our products for any illegal activities or violate any local laws through the use of our Service.
2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card data is always encrypted during transfer over networks to ensure maximum security.
3 - ACCURACY AND TIMELINESS OF INFORMATION
While we strive for excellence, we are not responsible if information on this site is not always accurate, complete, or current. The material provided here is for general information only and should not be the sole basis for making decisions without consulting more accurate or timely sources. Any reliance on the material on this site is at your own risk.
4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of the Service.
5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to return or exchange only according to our Refund Policy .
We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
6 - CANCELLATION POLICY
We understand that circumstances may change, and you might need to cancel an order. Please review our cancellation guidelines below:
• Cancellation Window: Customers must contact us within 24 hours of placing the order to request a cancellation. Cancellation requests are accepted within 48 hours only if the order has not been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled and will be subject to our standard Refund & Return Policy.
• How to Cancel: To request a cancellation, please contact our support team immediately at support@nexova.site with your order number and a clear request for cancellation , or Call our customer service team at +1 (916) 790-9147 with your order number and reason for return. We will verify the order status and confirm if cancellation is possible.
• Refund for Canceled Orders: If your order is successfully cancelled within the eligible window, a full refund will be processed to your original payment method within 10 business days.
7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. You agree to provide current, complete, and accurate purchase and account information for all transactions at our store. For more details, please review our Payment Policy .
8 - OPTIONAL THIRD-PARTY TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties of any kind. Your use of these tools is entirely at your own risk.
9 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining the content or accuracy and we do not warrant any third-party materials or websites.
10 - USER COMMENTS AND FEEDBACK
If you send us creative ideas, suggestions, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to maintain comments in confidence or pay compensation for them.
11 - PERSONAL INFORMATION
12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
13 - PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to violate any regulations. You must not harass, abuse, or discriminate against others, or upload viruses or malicious code. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted, timely, or error-free. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time. In no case shall Nexova, our directors, or employees be liable for any injury, loss, or damages of any kind arising from your use of the service.
15 - INDEMNIFICATION
You agree to indemnify and hold harmless Nexova and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service.
16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms.
17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement. These Terms are effective unless and until terminated by either you or us.
18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right. These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us.
19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website.
21 - CONTACT INFORMATION
Our official contact information is provided below:
Phone: +1 (916) 790-9147
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Business Address: 5775 E Jurupa St Unit A, Ontario, CA 91761, United States