Privacy policy
At Nexova, we are committed to protecting your privacy. This Privacy Policy explains how Nexova ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. Information We Collect
We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our Site, place an order and in connection with other activities, services, features, or resources we make available on our Site.
Personal Identification Information:
•Contact Data: Name, email address, mailing address, phone number.
•Financial Data: Payment information (processed securely by third-party payment processors; we do not store full credit card details).
•Transaction Data: Details about products or services you have purchased from us.
Non-Personal Identification Information:
We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
2. How We Use Your Information
We use the information we collect primarily to provide you with a seamless, efficient, and personalized experience. Specifically, we may use your information for the following purposes:
•To Process Transactions: To process your orders and manage payments for products or services.
•To Deliver Products/Services: To ship your purchases and provide related customer service.
•To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
•To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
•To Send Periodic Emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
•For Marketing: To send you promotional communications about products, services, offers, and promotions that may be of interest to you, based on your consent where required by law.
•To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
4. Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
These third parties include, but are not limited to:
•Shipping Carriers: USPS, UPS, FedEx (for order delivery).
•Payment Processors: (e.g., Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple pay,Amazon Pay,Shop Pay,Google Pay ) for secure transaction processing.
•Analytics Providers: (e.g., Google Analytics) to understand website usage.
5. Cookies
Our Site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
For California Residents (CCPA - California Consumer Privacy Act):
•Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
•Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
•Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Nexova does not sell personal information.
•Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.
For European Union Residents (GDPR - General Data Protection Regulation):
•Right to Access: You have the right to request copies of your personal data.
•Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
•Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
•Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
•Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
•Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Third-Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.
9. Changes to This Privacy Policy
Nexova has the discretion to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
10. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
•Email: support@nexova.site
•Phone: +1 (916) 790-9147
•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST.
•Business Address: 5775 E Jurupa St Unit A, Ontario, CA 91761, United States
•Support Response: We aim to respond to all inquiries within 24 hours.