Frequently Asked Questions
Here are some common questions about shopping with Nexova. If you can't find the answer you're looking for, please don't hesitate to contact our support team.
Orders & Payments
What payment methods do you accept?
We accept a variety of secure payment methods, including Visa, Mastercard, American Express, Discover,Diners Club.
Digital Wallet: PayPal ,Apple Pay,Google Pay,Amazon Pay,Shop Pay.
How can I cancel my order?
You can request an order cancellation by contacting us within 24 hours of placing your order. Cancellations are accepted within 48 hours only if the order has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.
Shipping & Delivery
What are your shipping costs?
We offer free shipping on all orders within the United States.
What is your handling time?
Our handling time is 1 business day. This is the time it takes for us to process, prepare, and package your order for shipment.
What is your transit time?
Once shipped, the transit time for orders within the United States is typically 2–4 business days.
What is the estimated delivery time?
The estimated total delivery time, combining handling and transit, is 3–5 business days for orders within the United States.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours after shipment for the tracking information to update and become active.
Do you ship internationally?
Currently, Nexova ships only within the United States.
Which carriers do you use for shipping?
We primarily use USPS, UPS, and FedEx for all our shipments.
Returns & Refunds
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be in their original condition and packaging. Please refer to our full Refund & Return Policy for complete details on eligibility and the return process.
Who pays for return shipping?
•If the item received is defective or damaged, Nexova will cover the return shipping costs.
•For returns due to customer remorse (e.g., wrong size, changed mind), the customer is responsible for the return shipping costs.
How do I initiate a return or request a refund?
•You can initiate a return by emailing us at support@nexova.site or by calling us at +1 (916) 790-9147. Please include your order number and reason for return.
Do you charge restocking fees?
No, Nexova does not charge any restocking fees for returns.
How long does it take to process a refund?
Once your return is approved, refunds are typically processed within 10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Support
Our dedicated customer support team is here to help! You can reach us via:
Contact Us at-
•Email: support@nexova.site
•Phone: +1 (916) 790-9147
•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST.
•Business Address: 5775 E Jurupa St Unit A, Ontario, CA 91761, United States
We aim to respond to all inquiries within 24 business hours.