Shipping Policy

Shipping Policy

Thank you for shopping with Nexova. This Shipping Policy explains how orders are processed, shipped, and delivered. We are committed to providing a transparent and reliable shipping experience for our customers throughout the United States.

Shipping Destinations

Nexova currently ships to addresses within the United States.

If you require shipping outside the United States, please contact our customer support team before placing an order to confirm availability.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

After your order has been processed, you will receive a shipping confirmation email containing tracking information.

During periods of high demand, holidays, or promotional events, processing times may be extended.

Order Cut-Off Time

Orders placed before 5:00 PM Pacific Standard Time (PST) on business days will begin processing on the same business day whenever possible.

Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next business day.

Estimated Delivery Time

Standard Shipping:

• Processing Time: 1–3 business days

• Transit Time: 8–14 business days

• Estimated Total Delivery Time: 9–17 business days

Delivery times are estimates and may vary depending on destination, carrier operations, weather conditions, and other factors outside our control.

Shipping Costs

We offer free standard shipping on all orders delivered within the United States.

No additional shipping charges will be applied at checkout unless otherwise stated.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Customers can use the tracking number to monitor the status of their shipment.

If tracking information has not been received within 5 business days after placing an order, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Nexova is not responsible for delivery issues resulting from:

• Incorrect addresses

• Incomplete addresses

• Incorrect recipient information provided by the customer

If you notice an error in your shipping details, please contact us immediately.

Lost or Delayed Shipments

If your shipment is delayed beyond the estimated delivery timeframe:

1. Review the tracking information provided.

2. Contact the shipping carrier for updates.

3. Contact Nexova if additional assistance is required.

We will make reasonable efforts to assist in resolving shipping-related issues.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Your order number

• Photographs of the damaged item

• Photographs of the shipping packaging

We will review the claim and work toward an appropriate resolution.

Split Shipments

In certain situations, items within the same order may be shipped separately due to inventory availability or warehouse logistics.

If this occurs, separate tracking information will be provided for each shipment.

Contact Information

For any questions regarding shipping, delivery, or order status, please contact us:

Nexova

Email: support@nexova.site

Phone: +1 (530) 498-0706

Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

Customer Support Hours:

Monday–Friday, 9:00 AM–5:00 PM (PST)

We aim to respond to all inquiries within 24–48 business hours.