Refund & Return Policy

Return Window

We offer a 30-day return policy. Customers may request a return within 30 days of receiving their order.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in the same condition as received

• Include original tags and packaging

• Be accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To request a return, please contact our support team:

Email: support@nexova.site

Once your return request is approved, we will provide instructions on how to return your item.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

If a return is approved due to our error, we will provide a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the item

• Photos of the packaging

We will review the issue and work toward an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods

• Personalized or custom-made products

• Personal care items

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Clearance or final-sale items

Exchanges

If you would like a different item, we recommend returning the original item and placing a new order after the return is approved.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Returns are typically inspected within 3–5 business days after receipt.

If approved, refunds will be issued to the original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Information

Nexova

Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States

Email: support@nexova.site

Phone: +1 (530) 498-0706

Customer Support Hours:

Monday–Friday, 9:00 AM–5:00 PM (PST)