Shipping Policy

Thank you for shopping with Nexova. We are committed to providing you with a clear and efficient shipping experience. Please review our shipping policy carefully before placing your order.

1. Processing Time

All orders are processed and prepared for shipment within 1 business day after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Rates & Estimated Delivery

We are pleased to offer free shipping on all orders within the United States. There are no minimum purchase requirements for free shipping.

Estimated Delivery Times:

•Handling Time: 1 Business Day
•Transit Time: 2–4 Business Days
• Estimated Total Delivery Time: 3–5 Business Days
•Order Cut-Off Time: 5:00 PM (EST)

Please Note: Delivery times are estimates and are not guaranteed. While we strive for prompt delivery, unforeseen delays may occur due to carrier issues, weather conditions, or other factors beyond our control.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the status of your package directly on the carrier's website. Please allow up to 24 hours after shipment for the tracking information to become active and update.

4. Shipping Zones & Carriers

Nexova currently ships exclusively within the United States. We do not offer international shipping at this time.
We partner with trusted carriers to ensure your order arrives safely and efficiently:
•USPS 
•UPS 
•FedEx 
The specific carrier for your order will be determined based on package size, weight, and destination to ensure the most efficient delivery.

5. Lost or Delayed Packages

If your package has not arrived within 7 business days of the estimated delivery date, please contact our support team at support@nexova.site. We will initiate an investigation with the shipping carrier and work diligently to resolve the issue as quickly as possible.

6. Contact Us

For any questions or concerns regarding our shipping policy or your order's delivery, please do not hesitate to contact us:

•Email: support@nexova.site

•Phone: +1 (323) 990-2933

•Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

•Business Address: 5775 E Jurupa St Unit A, Ontario, CA 91761, United States